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People in cities who do not have the opportunity to use established digital services may be disadvantaged. For this reason, the readiness of city residents to implement digital services is important. The aim of our study is to determine the specifics of EU countries in the readiness of city residents to use digital services from the point of view of using the internet for basic activities and from the point of view of basic digital skills in building a smart city. The method used is regression analysis. The Breusch-Godfrey test is used to determine autocorrelation. Romania and Bulgaria are the countries in the EU where the readiness of city residents to implement digital services is the weakest. Expanding digital skills training for employees could contribute not only to the digitalization of the country but also to the building of smart cities.
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