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RECRUITMENT AND SELECTION IN HOTEL FACILITIES IN THE REGION OF TRENČÍN
Fierce competition and harsh hospitality environment make hotel facilities to identify and meet the clients’ changing demands. In order to gain and maintain a competitive advantage, hotel facilities need to respond with agility to these changes and improve the quality of their services. For hotel facilities to perform well, the role of managers is of critical importance. The main purpose of the paper is to identify recruitment and selection procedures used for a position of a manager in the hotel industry in the region of Trenčín. The research sample consisted of 10 three-star and 10 four-star hotels located in the region of Trenčín. The method of a questionnaire was used and questionnaires were personally distributed to Human Resource Departments in respective hotels. Human Resource specialists face a major challenge which is to build and nurture a pool of effective workforce in the organization, which begins with recruitment and selection. As the job market disposes of an adequate supply of labour, careful attention is devoted to the selection of right employees for the right positions. The small-scale research showed that any organization should have in place effective recruitment and selection procedures as rehiring and retraining wrong people can be time-consuming and the cost can be extremely high.
Vydanie: 2017/3 Strany: 17-20 Klasifikácia JEL: : J24, M51, M54
DOI:
Kľúčové slová: Hotel industry, Recruitment, Selection, Managers
Sekcia: HUMAN RESOURCES AND PERSONNEL MANAGEMENT
Kontakty:
Elena Delgadová, PhDr., PhD.;
Monika Gullerová, Mgr., PhD.
Department of Social Sciences and Humanities,
Faculty of Social and Economic Relations,
A. Dubček University in Trenčín
Študentská 2, 911 50 Trenčín, SR,
elena.delgadova@tnuni.sk,
monika.gullerova@tnuni.sk
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